FAQ

Frequently asked questions

How far in advance do I need to place my order?


Please place your orders as far in advance as possible to ensure all items are in stock and available, If you need a rushed gift please email me before ordering. I will do my best to ensure your gift is ready and delivered in time!




Do you create custom and corporate boxes?


Yes! I love designing customised gift boxes that represent you or your business whether it’s for corporate gifts, wedding party favours, bridesmaids or groomsmen boxes or anything in between.




What is your return policy?


We want everyone to be Wrapped with their purchase! If for some reason you or the recipent are unhappy, please let me know at hello@wrapped.co.nz to discuss and I will do my very best to resolve the issue. Any breakage that may have occurred in transit must be reported within 3 days of receipt to be eligible for replacement.




If I sent it directly will an invoice or packing slip be included?


Nope! We do not include invoices in our gift boxes but if you would like to be invoiced via email please let me know and I will be more than happy to do so.




What are the delivery options?


The price of shipping is included our gift boxes. We dispatch the same day when ordered before 3pm, Monday through to Friday, and all our gift boxes are shipped witho overnight shipping. After ordering online, you will recieve a confirmation email containing your order details. You will be notified again once your gift has been delivered to the courier and is on its way. Your gift will be delivered to most areas in 1-2 working days. For rural addresses please allow up to 3 working days. Please note: Shipping is only inlucded with in New Zealand. If you wish to send outside of New Zealand please get in contact. We are unable to redirect orders once they have been dispatched. Orders returned to Wrapped die to incorrect address, failure to contact courier after delivery attempt will incur a re-shipping fee. If you have any futher questions about your delivery please contact us at hello@wrapped.co.nz Where possible we reccomend delivering to workplaces.









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